Last updated: 28 September 2026
This policy explains how Land Registry Online collects and uses personal data about our customers, website visitors and anyone who contacts us, and the rights you have over that data.
1. Who we are
The controller of your personal data is Land Registry Online.
For any privacy question or request, email info@landregistryonline.ie.
We are an independent service. We are not Tailte Éireann or any Government body.
2. The law we follow
We process personal data in line with the General Data Protection Regulation (EU) 2016/679 (GDPR), the Data Protection Acts 1988 to 2018, and the ePrivacy Regulations 2011 (S.I. No. 336 of 2011). In Ireland these laws are enforced by the Data Protection Commission.
3. The personal data we collect
| Type of data | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email address, phone number, postal address (only if paper copies are posted to you) | You |
| Order details | Property address, county, folio number, documents ordered, order history | You |
| Payment details | Transaction reference, amount paid, card type and last four digits | Our payment provider (we never see your full card number) |
| Communications | Emails, messages and support tickets | You |
| Technical and usage data | IP address, browser and device type, pages viewed, how you reached our site, ad click identifiers | Your device and cookies (non-essential cookies only with your consent) |
| Register information | Folios can include the names of registered owners and details of charges on the property | Tailte Éireann's public register, obtained only to fulfil your order |
We do not ask for, and do not need, sensitive information such as health data, religion, ethnicity or political opinions. Please do not send it to us.
4. Why we use your data and our lawful basis
| Purpose | Lawful basis (GDPR Article 6) |
|---|---|
| Searching the register and delivering your order | Performance of our contract with you |
| Taking payment and preventing fraud | Performance of contract; our legitimate interest in preventing fraud |
| Customer support and handling complaints | Performance of contract; our legitimate interest in resolving issues |
| Sending service emails about your order | Performance of contract |
| Keeping accounting, tax and legal records | Legal obligation |
| Emailing existing customers about similar services we offer | Regulation 13(11) of the ePrivacy Regulations 2011 and our legitimate interests. You can opt out at checkout and in every email |
| Any other marketing | Your consent |
| Website analytics and measuring our advertising | Your consent, given through our cookie banner |
| Keeping our website secure and working | Our legitimate interest in running a secure service |
| Establishing or defending legal claims | Our legitimate interests |
Where we rely on legitimate interests, we have balanced them against your rights. You can ask us for details of that assessment.
We do not sell your personal data. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
5. Who we share your data with
Tailte Éireann. To obtain your documents we submit the property details you gave us. We do not normally need to send them your personal details.
Service providers who act on our instructions under written contracts: payment processing (Stripe and PayPal), customer support, email delivery, website hosting, and analytics and advertising (Google), the last only where you have consented.
Professional advisers such as accountants, lawyers and insurers.
Authorities such as the Revenue Commissioners, An Garda Síochána, courts or regulators, where the law requires it.
A buyer of our business, if we sell all or part of it. The buyer would have to use your data in line with this policy.
6. Transfers outside the European Economic Area
Some of our service providers are based outside the EEA, for example in the United States.
Where your data is transferred outside the EEA, we make sure it is protected by one of the following:
You can ask us for a copy of the relevant safeguards by emailing info@landregistryonline.ie.
7. How long we keep your data
| Data | How long we keep it |
|---|---|
| Order, payment and invoice records | 6 years from the end of the financial year of the order, as required by Irish tax and company law |
| Copies of documents we obtained for you | 90 days after delivery, so we can resend them if needed |
| Support emails and tickets | 2 years from your last contact with us |
| Marketing preferences | Until you unsubscribe, after which we keep only a record that you must not be contacted |
| Cookie data | As set out in our Cookies Policy |
8. Your rights
Under the GDPR you have the right to:
To use any of these rights, email info@landregistryonline.ie. There is no charge. We will reply within one month. For complex requests we may extend this by up to two further months, and we will tell you if we do. We may ask you to confirm your identity before acting on a request.
Some rights have legal limits. For example, we cannot erase order records we are legally required to keep.
9. Complaints
If you have a concern about how we use your data, please contact us first so we can try to put it right.
You also have the right to complain to the Data Protection Commission:
Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland. Website: www.dataprotection.ie
If you live or work in another EU country, you can also complain to the data protection authority there.
10. Security
We protect your data with encryption in transit (HTTPS), access controls and limited staff access. No method of sending data over the internet is completely secure, but we work to protect your data once we receive it.
If a personal data breach occurs, we will notify the Data Protection Commission within 72 hours where required, and tell you without undue delay if it is likely to put your rights at high risk.
11. Children
Our services are not intended for anyone under 18, and we do not knowingly collect personal data from children.
12. Other websites
Our site may link to other websites, such as Tailte Éireann's. Those sites have their own privacy policies and we are not responsible for how they use your data.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated. If we make significant changes, we will tell customers by email.
14. Contact us
Questions, comments and requests about this policy are welcome at info@landregistryonline.ie.